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Numatic International Limited warrant to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-
Vacuum Cleaners 2 Years
Rotary Floor Machines 2 Years
Twintec Auto Scrubber-Dryer 1 Year
Mopping, Compacts, Combi and Servocare Products 1 Year
Individual Accessories and Spare Parts 6 Months
Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops etc. that are considered replaceable from time to time during the normal working life of the machine.
a. The warranty period commences from the date the goods are purchased.
b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts.
c. If the original Dealer is no longer available to fulfil his obligations please contact Numatic International Limited with full details of the claim and proof of purchase so that this may be processed without delay.
d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance.
e. Numatic International will supply the Dealer with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with Numatic International Limited's General Conditions of Sale.
f. Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind.
g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic International Limited.
h. Numatic International Limited reserve the right to charge for any unnecessary work carried out as a result of an invalid claim.
i. No variation to this warranty may be made or implied by any member of Numatic International Limited or its Dealers unless such variation is in writing and authorised by the Company.
If the claim is covered under conditions of the warranty, any parts required will be fitted free of charge. However, if the claim is found to be the result of fair wear and tear, neglect, accident, improper storage, misuse or abuse, the repair will be deemed out of warranty and appropriate charges applied.
One call-out fee covers work at one site only, regardless of the number of machines needing work. Please ensure multiple machines are gathered into one area or a secondary call-out fee may need to be applied.
Our engineer can only assess and work on the machines requested.
If the engineer cannot park near the machine to be repaired we may be unable to perform the service or repair.
If you require an estimate or any list prices of parts to be fitted, please request these from the engineer.
If you have an upper limit for the value of the call-out please leave details in the notes section.