Account Holder Request Form

Account Holder Demo and Training

Which Service/s do you require?

Required Service/s *

Request Submission

If you have an upper limit for the value of this service, please leave details in the Additional Information section below

Provisional Date & Time Requirement

Please provide two provisional date’s and time’s for your request:

Date & Time 1:
Time: *
:
Date & Time 2:
Time: *
:

Demonstration Details

Please select the machine you require for the demonstration.

Ride On Scrubber Dryers:
Battery Scrubber Dryers:
Mains (Cabled Scrubber Dryers):
Rotary Floor Machines:

Unsure which machine? View the range here (opens in web browser)

Our demonstrators are unable to discuss pricing. It is therefore imperative for a member of your staff to be on hand at the demonstration to discuss arrangements and close the sale.

Please ensure that the site address has secured adequate parking and unloading facilities for our vehicle, for the duration of the visit.

Trainee Candidates

Please leave trainee’s full names for certificate purposes below:

Site/Location of Machine/Breakdown and on-site contact

We can only visit at a UK mainland location. Please provide correct address.
Please give details for who we should call and their contact number when we arrive below.

Machine/Breakdown Details

Please answer all questions accurately and in full.

The voltage information and serial number can be found on the rating sticker of your machine.

You can add up to 4 machines that require attention at the same location. Please supply as much information as possible regarding the fault/s as this will assist us in servicing your machine/s

Unsure which machine? View the range here (opens in new window).

Your serial number will be on the rating label on your machine just below the barcode (Older machines may not have the bar code). It will comprise of 9 digits exactly and will be numerical. Please enter your serial number carefully as we will use this to confirm the details of your machine.

Additional Machines:

Expand this section to add additional machines

Site Access/Parking

Please be accurate with regards to parking details, agents have large machines to unload and manoeuvre with possible tail lift on van.

On site parking available? *
if No please call 01460 269 478 / If Other please specify.
Access for large van? *
If No please specify additional detail or call 01460 269 478.
Security Clearance Needed? *
To assist us in ensuring our engineer does not arrive at an inconvenient time, please give details on any time periods site access would not be granted. For example:
"Mondays - 10.00-12.00"
"Tuesday 20th Sept - 15.00-17.00"

Supporting Documentation

Attach photo’s, correspondence and other below
File Upload
Maximum upload size: 128MB

Invoice Address:

Account Holder Terms and Conditions

Service charges - in warranty

If the claim is covered under the terms of the warranty, any parts required will be supplied and fitted free of charge. However, if the claim is found to be the result of fair wear and tear, neglect, accident, improper storage, misuse or abuse, the repair will be deemed out of warranty and appropriate charges applied.

Service charges

One call-out fee covers work at one site only. Please ensure multiple machines are gathered into one area or a secondary call-out fee may need to be applied.

Note: Discounts will apply to parts only.

Our agent can only assess and work on the machines requested.

If the agent cannot park near the site to perform the requested service on the day an aborted charge may apply.

If you require an estimate or any list prices of parts to be fitted, please request these from the engineer.

*

Numatic International Limited warrant to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-

Vacuum Cleaners 2 Years
Rotary Floor Machines 2 Years
Twintec Auto Scrubber-Dryer 1 Year
Mopping, Compacts, Combi and Servocare Products 1 Year
Individual Accessories and Spare Parts 6 Months

Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops etc. that are considered replaceable from time to time during the normal working life of the machine.

a. The warranty period commences from the date the goods are purchased.

b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts.

c. If the original Dealer is no longer available to fulfil his obligations please contact Numatic International Limited with full details of the claim and proof of purchase so that this may be processed without delay.

d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance.

e. Numatic International will supply the Dealer with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with Numatic International Limited's General Conditions of Sale.

f. Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind.

g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic International Limited.

h. Numatic International Limited reserve the right to charge for any unnecessary work carried out as a result of an invalid claim.

i. No variation to this warranty may be made or implied by any member of Numatic International Limited or its Dealers unless such variation is in writing and authorised by the Company.