Need further assistance with technical problems?

Check our FAQ section below which covers a wide range of common topics or fill in the contact form to submit your own question.

Please Note: We attempt to respond to all questions as quick as possible, but during busy periods response times may be extended.

Support Questions


Foreign objects, of any kind, should not be added into or above the filter of the machine. This could damage your machine and is a possible fire hazard. If your machine smells, first check the bag and filter, changing if required. The filter can also be cleaned with a stiff brush if needed but is not washable.
Yes, you can, but it is advisable to use genuine dust bags to avoid excess dust clogging the machine filters and motor. Non-genuine accessories and consumables could shorten the life of your machine and invalidate your warranty.
Although some L or M Class machines may look the same, they do not have the same internal filtration and have not undergone the same strict, regulated testing. All H Class machines are sodium tested and certificated. This not only ensures your safety but is required to meet Health and Safety requirements.
Download our Nu-assist App on your mobile device and scan the QR label on your machine to access a great selection of training and troubleshooting videos as well as manuals, maintenance schedules and other documentation. For PCs and Macs Nu-Assist can also be accessed here. For details of further training contact us directly using the form above.

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